Gift Card
Gift Card
When you can't pick the perfect present, INNATE Jewelry is here to help! Give them the gift of choice with a INNATE Jewelry gift card.
Valid for 6 months from point of purchase. Non-refundable and non-exchangeable. Cannot redeemed as cash.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
*Please note this item is final sale and cannot be purchased with a promo code if any.
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Materials
Materials
We only use solid 14k or 18k Yellow/Rose/White gold. Solid gold jewelry is long lasting and is safe to be worn during showers.
To see what are the differences between 14k or 18k gold, please check here.
Gold weight and measurements are approximate as each piece may be different. E&OE.
We only use natural diamonds and gemstones, unless otherwise stated. Since gemstones are natural, we strive to select the best composition of colors available. However, we cannot guarantee exact replicas of the stones photographed.
Shipping & Returns
Shipping & Returns
Free SF Express shipping within Hong Kong local and Macau for purchase over HKD 1,000. Self Pick up at Central shop is available. International shipping is calculated at check out.
We hope you enjoy every piece of our jewelry. We are confident in the product quality and would ship them at their best form with our quality check. Therefore, regret we do not accept returns and exchanges once goods sold.
*INNATE cannot be held responsible for any damaged, delayed or lost shipments.
In Stock vs Made to Order
In Stock vs Made to Order
Most of our pieces are Made to Order.
For pieces we have in stock, we shall ship it within 1-4 business days. Or otherwise, we will custom make yours and the piece will require 20 working days for production.
For some unique pieces, we will be unable to remake, so catch your chance to purchase when it is available.
Shall you require special ring size or specifications, please let us know before check out as gold and diamond prices these days are striking high which affect our production costs.
Shall you require the item immediately, please contact us on whatsapp +852 63232060 before check out.
After Sales Service
After Sales Service
Jewelry Resize/Repair/Refurbishment
All jewelry sizes are indicated in the product description, please confirm the size before purchasing. If you require to modify the size, a manual fee will be charged.
Repair and refurbishment services are available by price quotation.
Please send photos of jewelry that need to be resized, repaired or refurbished to our store. INNATE will provide quotations about the fees, payment information and mailing addresses. After confirming the payment, please mail the piece of jewelry back to our store.
Typical modification/repair/refurbishment projects take about 7-10 working days.
The customer will be notified and the jewelry will be sent back after completion.
FAQ
Sizing
We offer custom order ring sizes in HK, US and EU sizing depending on your preference. Simply let us know about your ring size.
Shall you require more information about how to measure your ring size, please visit here.
For the limited in-stock items, we can offer sizing at additional costs:
Sizing price list:
To size down: HKD 240 or USD 30
Up to 1 full size larger: HKD 350 or USD 45
Up to 2 full sizes larger: HKD $500 or USD 65
For sizing larger than 2 sizes or for items made with 18k or platinum and/or items with wider than normal shanks, please contact us for a sizing quote.
Please read the product specifications for the ring size.
Currency
Pricing displayed and purchasing currency can be chosen at the bottom of the website in Hong Kong dollars (HKD), American dollars (USD).
International Duties and Taxes
We ship our merchandise in DDU (Delivery Duty Unpaid), i.e., product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
Checkout
You can add and remove products from your shopping bag before you checkout. Upon checkout, you will be asked to sign into your INNATE JEWELRY account. On the checkout page you can enter a new address, or select an address you have previously used.
Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.
Shipping Fees and Delivery Times
Once we receive your order, items in stock will be shipped within 5 working days and for items not in stock or made to order, it may take up to 2-4 weeks for item to be made and prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products, we ask that all customers be aware of this production window.
All shipping services used by INNATE JEWELRY provide a tracking number. Merchandise will be dispatched on business day. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined unless otherwise requested.
Estimated transit time after dispatch & shipping fee:
We offer free SF Express shipping on all orders to Hong Kong and Macau for purchase over HKD 800. For the rest of the world, please find check pricing at check out.
INNATE JEWELRY cannot be held responsible for any damaged, delayed or lost shipments.
Payment
Alipay HK, Wechat Pay, Octopus card, FPS payment and PayMe are also available, in addition to Paypal and credit card payment mode online.
Order confirmation
You will receive an order confirmation email after you place your order. For made-to-order, INNATE JEWELRY team will contact you further. Please check your junk or spam folders if it does not appear in your inbox.
Please review the order confirmation and contact us here if you see any errors. You can also review the details of your order from your INNATE JEWELRY account, under Order History.
Order Status
A tracking number is provided for all orders in our shipping confirmation email. For an up-to-date status of your order, you can enter the tracking number in the website of designated courier service provider
Promotional Codes
INNATE JEWELRY offers coupon code promotions from time to time.
If you would like to stay updated on our seasonal sales, please sign up to our eNewsletter. You can subscribe by entering your email address in the 'Sign up to our mailing list' section at the bottom of any INNATE JEWELRY page.
Contact Us
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Make your appointment now
Make My AppointmentWe have a showroom on Lyndhurst Terrace, Central, Hong Kong. We are more than happy to meet with you in person. Simply make your appointment with us!
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Bespoke Services
Whatsapp UsIf you see anything you like but would like to custom make it with changes in different metals or gemstones, please contact us!