FAQ

Sizing

We offer custom order ring sizes in HK, US and EU sizing depending on your preference.  Simply let us know about your ring size. 

Shall you require more information about how to measure your ring size, please visit here.

For the limited in-stock items, we can offer sizing at additional costs:
Sizing price list:
To size down: HKD 240 or USD 30
Up to 1 full size larger:  HKD 350 or USD 45
Up to 2 full sizes larger: HKD $500 or USD 65

For sizing larger than 2 sizes or for items made with 18k or platinum and/or items with wider than normal shanks, please contact us for a sizing quote. 

Please read the product specifications for the ring size.

Currency

Pricing displayed and purchasing currency can be chosen at the bottom of the website in Hong Kong dollars (HKD), American dollars (USD).

International Duties and Taxes

We ship our merchandise in DDU (Delivery Duty Unpaid), i.e., product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Checkout

You can add and remove products from your shopping bag before you checkout. Upon checkout, you will be asked to sign into your INNATE JEWELRY account. On the checkout page you can enter a new address, or select an address you have previously used.

Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.

Shipping Fees and Delivery Times

Once we receive your order, items in stock will be shipped within 5 working days and for items not in stock or made to order, it may take up to 2-4 weeks for item to be made and prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products, we ask that all customers be aware of this production window.

All shipping services used by INNATE JEWELRY provide a tracking number. Merchandise will be dispatched on business day. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined unless otherwise requested. 

Estimated transit time after dispatch & shipping fee:

We offer free SF Express shipping on all orders to Hong Kong and Macau for purchase over HKD 800.  For the rest of the world, please find check pricing at check out.

INNATE JEWELRY cannot be held responsible for any damaged, delayed or lost shipments.

 Payment

Alipay HK, Wechat Pay, Octopus card, FPS payment and PayMe are also available, in addition to Paypal and credit card payment mode online.

Order confirmation

You will receive an order confirmation email after you place your order. For made-to-order, INNATE JEWELRY team will contact you further.  Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact us here if you see any errors. You can also review the details of your order from your INNATE JEWELRY account, under Order History.

Order Status

A tracking number is provided for all orders in our shipping confirmation email. For an up-to-date status of your order, you can enter the tracking number in the website of designated courier service provider

Promotional Codes

INNATE JEWELRY offers coupon code promotions from time to time.

If you would like to stay updated on our seasonal sales, please sign up to our eNewsletter. You can subscribe by entering your email address in the 'Sign up to our mailing list' section at the bottom of any INNATE JEWELRY page.

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